Frequently Asked Questions
Find answers to common questions about LinguaFlow.
General
What is LinguaFlow?
LinguaFlow is a Shopify app that uses AI to automatically translate your store content into multiple languages. It uses enterprise-grade neural machine translation for high-quality translations.
Which Shopify plans are supported?
LinguaFlow works with all Shopify plans: Basic, Shopify, Advanced, and Plus. However, you need Shopify Markets configured to manage multiple locales.
How many languages can I translate to?
You can translate to as many languages as supported by your Shopify Markets configuration. Our translation engine supports 100+ languages worldwide.
Do I need coding knowledge to use LinguaFlow?
No! LinguaFlow is designed to be user-friendly and requires no coding or technical knowledge. Everything is managed through an intuitive dashboard.
Installation & Setup
How do I install LinguaFlow?
- Visit the LinguaFlow page in the Shopify App Store
- Click “Install app”
- Authorize the required permissions
- Follow the setup wizard
See our Getting Started guide for detailed instructions.
What permissions does LinguaFlow need?
LinguaFlow requires permissions to:
- Read and write translations
- Read and write products, collections, pages, and other content
- Read markets and locales
- Read theme content
These permissions are necessary to fetch, translate, and publish content to your store.
Do I need to set up Shopify Markets first?
Yes! You must configure Shopify Markets and add at least one additional locale before using LinguaFlow. Learn more in the Shopify Markets documentation.
Translation
How long does translation take?
Translation speed depends on:
- Amount of content
- Translation provider response time
- Your plan’s processing priority
Typically:
- Small batches (100 products): 2-5 minutes
- Medium batches (1,000 products): 10-20 minutes
- Large batches (10,000+ products): 1-2 hours
Can I edit translations before publishing?
Yes! After content is translated, you can review and edit it in the “Manage Translations” view before registering it to your store.
What happens if a translation fails?
Failed translations are marked with an error status. You can:
- View the error message to understand what went wrong
- Fix the issue (e.g., check API credentials)
- Retry the translation with one click
Can I translate custom metafields?
Yes! LinguaFlow supports translating metaobjects and metafields with field-level configuration. Navigate to /app/metadata-settings to select which metafields and metaobject fields should be translatable. Settings are saved per-shop automatically.
How do I translate product variants?
Product variants are automatically included when you translate products. LinguaFlow handles variant titles, options, and values.
Can I exclude certain content from translation?
Yes! For metafields and metaobjects, you have field-level control via the Metadata Settings UI (/app/metadata-settings). For other resource types, translation happens at the resource level (e.g., entire product).
Pricing & Billing
How much does LinguaFlow cost?
LinguaFlow offers simple, transparent pricing with everything included. Plans range from $19-$149/month with generous character limits. Translation costs are included in your subscription. See our Pricing page for details.
What are “characters” in translation?
Characters include all text content being translated: letters, numbers, spaces, and punctuation. HTML tags and formatting codes don’t count.
Can I cancel anytime?
Yes, you can cancel your subscription at any time. You’ll retain access until the end of your billing period.
Do you offer refunds?
We offer a 30-day money-back guarantee. If you’re not satisfied, contact support for a full refund.
Technical
Does LinguaFlow affect my store’s performance?
No. LinguaFlow operates independently and doesn’t add any code to your storefront. Translations are processed server-side and published through Shopify’s native translation system.
Is my data secure?
Yes! We take security seriously:
- All data is encrypted in transit and at rest
- API credentials are stored securely
- We only access the data necessary for translation
- We don’t sell or share your data with third parties
Can I use LinguaFlow with multiple stores?
Each LinguaFlow subscription is for a single Shopify store. If you have multiple stores, you’ll need a separate subscription for each.
Does LinguaFlow work with headless Shopify?
Yes! LinguaFlow uses Shopify’s native translation system, so translations work with any frontend (Hydrogen, custom storefront, etc.).
Can I use the LinguaFlow API?
API access is available on the Enterprise plan. Contact us for more information.
Troubleshooting
Why don’t I see any locales?
Make sure you’ve configured Shopify Markets and added locales to your store. Without Markets setup, there are no target languages to translate to.
Translation service returns an error
Common causes:
- Temporary service interruption
- Character limit exceeded
- Network connectivity issues
- Invalid content format
Check your character usage in the dashboard and verify your subscription is active. If the issue persists, contact support.
Translations aren’t appearing on my storefront
After registering translations:
- Verify the translations appear in Shopify admin (Products → Select product → Language selector)
- Check that your theme supports Shopify’s translation system
- Ensure the locale is published in Shopify Markets
- Clear your browser cache
Content not syncing from Shopify
Try these steps:
- Refresh the page
- Re-sync the specific resource type
- Check that LinguaFlow has the required permissions
- Contact support if the issue persists
Support & Resources
How do I get support?
Multiple support options available:
- Email: [email protected] (All plans)
- Live Chat: Available on Professional and Enterprise plans
- Documentation: Comprehensive guides at /docs
- FAQ: You’re reading it!
Response times:
- Free plan: 48 hours
- Starter: 24 hours
- Professional: 12 hours
- Enterprise: 4 hours with SLA
Where can I find tutorials?
Check out our Documentation section for comprehensive guides, including:
Can I request new features?
Absolutely! We love hearing from our users. Contact support with your feature requests and we’ll consider them for future releases.
Do you have a roadmap?
Yes! View our public roadmap on the Features page. Upcoming features include:
- Custom glossaries
- Translation memory
- Quality scoring
- Collaborative workflows
- Advanced analytics
- Public API
Didn’t find your answer? Contact our support team →