Privacy Policy

Last Updated: October 11, 2025

Introduction

LinguaFlow is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our translation app for Shopify stores.

Information We Collect

Information from Shopify

When you install LinguaFlow, we collect and process the following information from your Shopify store:

Store Information

• Store name and domain
• Store owner contact information
• Store locale and currency settings
• Active Shopify Markets configuration

Product and Content Data

• Product titles, descriptions, and metadata
• Collection information
• Page and blog content
• Menu and navigation items
• Theme content
• Metafields and metaobjects
• Any other content you choose to translate

Translation Data

• Source content
• Translated content
• Translation status and history
• Language pairs
• Translation provider used

Information You Provide

Account Information

• Shopify store credentials (via OAuth)
• Email address for support communications
• Billing information (processed by Shopify)
• Store settings and preferences

Usage Information

• App usage statistics
• Feature usage patterns
• Translation volumes
• Error logs and diagnostic data

Automatically Collected Information

• IP addresses
• Browser type and version
• Device information
• Usage timestamps
• App interaction logs

How We Use Your Information

We use the collected information for the following purposes:

Core Functionality

• Provide translation services for your store content
• Synchronize content between your store and LinguaFlow
• Register translations back to your Shopify store
• Process translation requests with AI providers

Service Improvement

• Improve app performance and reliability
• Develop new features
• Fix bugs and resolve technical issues
• Analyze usage patterns to enhance user experience

Communication

• Send service-related notifications
• Provide customer support
• Send important updates about the app
• Respond to your inquiries

Compliance

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraudulent or illegal activity
• Resolve disputes

Data Sharing and Disclosure

Third-Party Services

We share your information with trusted third-party services:

Translation Services

• We use enterprise-grade translation services to process your content
• Content is transmitted securely and processed according to industry standards
• Translation data is handled in compliance with data protection regulations

Shopify

• Your store data is accessed through Shopify’s API
• We comply with Shopify’s API Terms of Service

Infrastructure Providers

• Cloud hosting services for data storage and processing
• Database services
• Monitoring and analytics services

Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights and property
• Investigate fraud or security issues
• Protect the safety of users

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

Data Storage and Security

Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/HTTPS) and at rest
• Access Controls: Strict access controls and authentication
• Secure Storage: API credentials stored with encryption
• Regular Audits: Security audits and monitoring
• Compliance: SOC 2 and GDPR compliant infrastructure

Data Retention

• Active Data: Stored while you use LinguaFlow
• Translated Content: Retained for the duration of your subscription
• Logs: Kept for 90 days for troubleshooting
• After Uninstall: All data deleted within 30 days unless legally required to retain

Data Location

Your data is stored on secure servers in:

• United States (primary)
• European Union (for EU customers, upon request)
• Compliance with data residency requirements

Your Rights

Access and Control

You have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Deletion: Request deletion of your data
• Portability: Export your data in a structured format
• Object: Object to certain data processing
• Withdraw Consent: Withdraw consent at any time

How to Exercise Your Rights

Contact us at [email protected] to:

• Request data access or deletion
• Update your information
• Opt-out of communications
• Ask questions about our privacy practices

GDPR Compliance

For users in the European Economic Area (EEA):

Legal Basis for Processing

• Contract Performance: To provide translation services
• Legitimate Interests: To improve our services
• Consent: Where you’ve given explicit consent
• Legal Obligations: To comply with laws

Data Protection Officer

Contact our DPO at: [email protected]

EU Representative

[If applicable, include EU representative information]

CCPA Compliance

For California residents:

Your California Privacy Rights

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale (we don’t sell data)
• Right to deletion
• Right to non-discrimination

Do Not Sell My Personal Information

We do not sell your personal information to third parties.

Cookies and Tracking

Cookies We Use

• Essential Cookies: Required for app functionality
• Analytics Cookies: To understand usage patterns
• Authentication Cookies: To keep you logged in

Cookie Management

You can control cookies through your browser settings. Disabling essential cookies may affect app functionality.

Children’s Privacy

LinguaFlow is not intended for users under 16. We do not knowingly collect data from children. If you believe a child has provided us with data, contact us immediately.

International Data Transfers

If you’re located outside the United States, your information may be transferred to and processed in the US. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be:

• Posted on this page
• Effective immediately upon posting
• Notified via email for material changes

Last updated date is shown at the top of this policy.

Third-Party Links

LinguaFlow may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

Contact Us

If you have questions or concerns about this Privacy Policy:

Email: [email protected] Website: https://linguaflow.app/privacy Address: [Your company address]

Complaints

If you believe we’ve mishandled your data, you can:

1. Contact us at [email protected]
2. File a complaint with your local data protection authority

For EU users: EU Data Protection Authorities

Summary

In short, we:

• Only collect data necessary to provide translation services
• Use industry-standard security measures
• Never sell your data
• Give you control over your information
• Comply with GDPR, CCPA, and other privacy regulations
• Delete your data when you uninstall the app