Support

Support

Need help with LinguaFlow? We’re here to support you.

Get Help

Documentation

Start with our comprehensive documentation:

Email Support

Contact our support team via email:

[email protected]

Response Times:

  • Free Plan: Within 48 hours
  • Starter Plan: Within 24 hours
  • Professional Plan: Within 12 hours
  • Enterprise Plan: Within 4 hours (SLA guaranteed)

Live Chat

Available for Professional and Enterprise plans:

  • Click the chat widget in the bottom right
  • Available Monday-Friday, 9 AM - 6 PM EST
  • Get instant answers to your questions

Priority Support

Enterprise customers get:

  • Dedicated account manager
  • Direct phone support
  • Slack or Teams integration
  • Custom onboarding and training
  • SLA guarantee

Contact Sales for Enterprise →

Common Issues & Solutions

Installation Issues

”App installation failed”

  1. Ensure you have admin permissions on your Shopify store
  2. Try disabling any ad blockers or browser extensions
  3. Clear your browser cache and try again
  4. Use a different browser (Chrome recommended)

“Permissions error”

LinguaFlow requires specific permissions to function. If you see a permissions error:

  1. Uninstall the app
  2. Clear browser cache
  3. Reinstall and accept all requested permissions

Translation Service Issues

”Translation service error”

  • Verify your subscription is active
  • Check character usage in your LinguaFlow dashboard
  • Try again in a few moments
  • Contact support if issue persists

”Character limit exceeded”

  • Check your usage in the LinguaFlow dashboard
  • Upgrade to a higher plan
  • Wait for your monthly reset
  • Contact support for immediate assistance

”Translation request failed”

  1. Check your internet connection
  2. Verify your subscription is active
  3. Try translating a smaller batch
  4. Contact support with operation ID

Content Sync Issues

”No content found to sync”

  1. Verify you have products/content in your Shopify store
  2. Check that LinguaFlow has the required permissions
  3. Try syncing a specific resource type
  4. Refresh the page and try again

”Sync is stuck”

  1. Refresh the page
  2. Check the Operations history for errors
  3. Try syncing smaller batches
  4. Contact support if issue persists

Registration Issues

”Registration failed”

  1. Verify the content is fully translated
  2. Check that the target locale exists in Shopify Markets
  3. Ensure the locale is not archived
  4. Try registering individual items instead of bulk

”Translations not appearing on storefront”

  1. Verify translations registered successfully in LinguaFlow
  2. Check the product in Shopify admin (look for language selector)
  3. Ensure your theme supports Shopify translations
  4. Verify the locale is published in Markets
  5. Clear your browser cache

Performance Issues

”App is slow”

  1. Check your internet connection
  2. Close other browser tabs
  3. Clear browser cache
  4. Try using a different browser

”Translation taking too long”

  • Large batches take time (10,000 products can take 1-2 hours)
  • Translation provider response times vary
  • Check the Operations page for progress
  • Consider splitting into smaller batches

Report a Bug

Found a bug? Help us fix it:

  1. Email: [email protected]
  2. Subject: Describe the issue briefly
  3. Include:
    • Steps to reproduce
    • Expected vs actual behavior
    • Screenshots if applicable
    • Browser and version
    • Any error messages
⚠️

Please don’t include sensitive information (API keys, passwords) in bug reports.

Feature Requests

Have an idea for a new feature?

  1. Email: [email protected]
  2. GitHub: Submit an issue
  3. Community: Join our Discord

We review all feature requests and prioritize based on:

  • User demand
  • Impact on user experience
  • Technical feasibility
  • Alignment with product vision

Resources

Helpful Links

Shopify Resources

Community

Connect with other LinguaFlow users:

Enterprise Support

Need dedicated support for your team?

Enterprise customers receive:

  • Dedicated account manager
  • Custom onboarding and training
  • Priority email and phone support
  • Slack/Teams integration
  • Regular check-ins and reviews
  • SLA guarantees
  • Custom feature development

Contact Sales →

Contact Information

Email: [email protected] Website: https://linguaflow.app Address: [Your company address] Business Hours: Monday-Friday, 9 AM - 6 PM EST

We’re here to help! Don’t hesitate to reach out if you need assistance.

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